How Fees Work
Our fees are straightforward and transparent. Before any sessions begin, we'll make sure you have a clear picture of costs so there are no surprises along the way.
initial consult
Your first appointment gives us the chance to get to know your child, understand your family's goals, and map out the right plan together. This session is the foundation for everything that follows.
Occupational Therapy & Speech Pathology:
Occupational Therapy & Speech Pathology:
- Fee: $193.99 per hour
- Duration: 60-minute face-to-face assessment with the client
ongoing sessions
Ongoing sessions are tailored to your child's individual plan and reviewed regularly to make sure progress stays on track.
Occupational Therapy & Speech Pathology:
Occupational Therapy & Speech Pathology:
- Fee: $193.99 per hour
- 75 minutes total, consisting of:
- 45 minutes face-to-face therapy with the client
- 30 minutes non-face-to-face time (planning and documentation)
Music Therapy:
- Fee: $156.16 per hour
- 90 minutes total, consisting of:
- 60 minutes face-to-face therapy with the client
- 30 minutes non-face-to-face (planning and documentation)
Travel Fees (if applicable)
Travel Time applies for Occupational Therapy, Speech Pathology and Music Therapy.
- Charged at 50% of the hourly rate
- Plus $1.00 per km
- Travel time is capped at 30 minutes each way
Funding & Rebates
There are several ways to fund your child's care, and we'll help you work out which options apply to your family. If you're not sure where to start, just ask us.
NDIS (self- and plan-managed)
We work with both self-managed and plan-managed NDIS participants. We'll help you understand how to use your funding effectively and make sure every session is working toward your child's NDIS goals.
medicare
Children may be eligible for Medicare rebates through a Chronic Disease Management Plan or Mental Health Care Plan arranged by your GP. We'll let you know what's needed and how to make the most of it.
private health
Depending on your level of cover, you may be able to claim a rebate through your private health insurer. We recommend checking with your provider to confirm what's included in your policy.
Out-of-pocket / fee-for-service
No NDIS plan or referral needed. Families are welcome to access our services directly and pay out of pocket. We'll always be upfront about costs before any sessions begin.
Getting Started Without a Diagnosis
Not knowing where to start is completely normal. You don't need paperwork, a plan, or a diagnosis to reach out. Just come as you are, and we'll work it out together.
Payment & Billing Info
To help things feel clear and predictable, here’s how our billing and payments work, along with a simple summary of our cancellation policy. We know plans change, so we ask for as much notice as possible to support other families waiting for appointments.
Cancellation policy summary
We understand that plans can change. To support all clients and minimise wait times, we ask for adequate notice if you need to cancel or reschedule your appointment.
NDIS Clients:
Cancellation terms are outlined in your Service Agreement and follow NDIS guidelines.
Medicare & CCMP Clients:
NDIS Clients:
Cancellation terms are outlined in your Service Agreement and follow NDIS guidelines.
Medicare & CCMP Clients:
- Please provide at least 48 hours’ notice for any changes to your appointment.
- Late cancellations (within 48 hours) will be offered one opportunity to reschedule.
- A second late cancellation, or choosing not to reschedule, will incur the full session fee (no Medicare rebate available).
- Missed appointments (no-shows) will incur the full session fee.
If You’re Unwell:
If you attend while unwell, we may need to reschedule your appointment to protect the health of our team and clients. In this case, the full session fee may apply.
Please note:
Medicare rebates are only available for appointments that are attended and cannot be applied to missed or late-cancelled sessions.
If you attend while unwell, we may need to reschedule your appointment to protect the health of our team and clients. In this case, the full session fee may apply.
Please note:
Medicare rebates are only available for appointments that are attended and cannot be applied to missed or late-cancelled sessions.
Who to talk to for support
If you have any questions about your account, an invoice, or your funding, our friendly admin team is always happy to help. Reach out by phone or email and we'll get back to you promptly.
